Reservations, Cancellations and Refund Policy

RESERVATIONS:

Reservations are secured with a down payment which is due no later than October in the year prior to your trip.  For your convenience, reservation payments can be made in three equal installment payments: October (year prior to arrival), January 1 (year of arrival) and April 1 (year of arrival).

CANCELLATIONS:

Cancellation notification is required before January 1 on the year of your reservation. We will only refund a reservation deposit minus a 5% fee for cancellations made prior to this deadline. For cancellations made after January 1 there will be no refund on the amount paid unless the reservation can be re-booked.*

  • Before January 1 deadline: Full refund on deposits less 5% fee.
  • After January 1 deadline: No refund on payments made.*

*If a cancelled reservation can be re-booked, refunds will be given up to the amount of the new reservation less the 5% cancellation fee.  In most cases, any forfeited payments can be used to book a trip the following year.

CHANGES IN RESERVATIONS:

Any change to a reservation made after January 1 of your scheduled arrival year that reduces the duration of stay, or number of units reserved is considered a cancellation.