Job Description and Summary
- The Equipment Manager is responsible for scheduling and over-seeing all maintenance, service and repairs of lodge assets including buildings, automobiles and vessels. This ensures that all lodge equipment, guide boats, rental boats and road vehicles, are ready for employee use or to make a successful rental to lodge guests, by cleaning, servicing and testing each piece of equipment according to established service requirements.
- The Facility Manager maintains the buildings, piers, docks and grounds and oversees the upkeep of equipment and supplies. This entails daily and weekly inspections to determine and schedule work orders for repairs, upgrades, preventative and safety projects.
Duties and Responsibilities (other duties may be assigned)
- Provide excellent customer service to each and every customer you come in contact with. When directly helping or when just walking by them be friendly, helpful, polite and professional.
- Ability to identify equipment by various names and provide relative information in helping to ensure the customer has rented the proper equipment.
- Knowledge of routine maintenance and trouble-shooting requirements of all equipment.
- Know the operation of equipment as to application, capabilities, limitations, starting, stopping, servicing, correct loading and safety issues.
- When sending out equipment with an engine, the engine MUST be started in front of the customer. We need to know that equipment starts and run before it leaves the dock. This is also the time to instruct the customer on starting and safety procedures.
- Completely and properly fill out the rental agreement and boat safety checklists. Have the customer sign agreement to show that they were instructed in the use of the equipment.
- Check equipment in upon return, ensuring that damage, or any missing items or parts are noted on the check in slip. Return rental paperwork with notes to Office Manager.
- Clean equipment after each rental. Follow service procedures for each item. Thoroughly test equipment for proper operation. Return equipment to the dock or parking lots.
- Identify broken rods and reels, replace with properly working rods and reels and return to shop or rental boat.
- Oversee general maintenance of dock and buildings, including but not limited to; pressure washing, cleaning gutters, fixing BBQs, re-filling propane tanks, repairing toilet and sink fixtures and replacing batteries and light bulbs.
- Conduct general house maintenance, including but not limited to: repairing furniture, replacing cabinet and door hinges, re-caulking tub and tile surfaces.
- Perform all duties utilizing time to best advantage — efficiency is key.
- Keep work areas clean and orderly, with daily cleaning of the shops, yard, docks, grounds and drive ways.
- Organize all storage rooms to be in neat and working order
- When requested and as required, make deliveries and pick-ups of equipment.
- When requested, assist in training other employees to minimize equipment down time and ensure high standards in equipment readiness.
- Perform any other duties required or requested for the good of the team and/or the good of the lodge.
Required Qualifications and Qualities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required to perform. This employee must understand company policies and procedures, and follow them at all times.
Qualifications and Skills:
- A broad knowledge of marina operations, boat hauling, boat handling and towing, and equipment maintenance.
- Commercial awareness and excellent customer service.
- Communications and influencing skills, verbal and written.
- High standards of presentation and accuracy in written work.
- Ability to perform duties with minimal supervision and/or work with a team.
- Maintain a strong work ethic at all times while demonstrating organizational skills, time management and the ability to handle a complex and varied workload.
- Exemplify and adhere to safety issues at all times.
- A good understanding of PC’s, software and apps. Preference will be given to candidates who have experience with Microsoft Office, WhenIWork.com and OnUpKeep.com.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is a combination of garage work and outdoor work. It also requires climbing, stooping, bending and kneeling for prolonged periods. The position requires nearly constant standing or walking, along with continuous contact and communication with customers. Position requires the ability to maintain a high level of energy, optimism and dedication. While performing the duties of this role, the employee:
- Is regularly exposed to outdoor weather conditions
- Is frequently exposed to work near moving mechanical parts
- Is frequently exposed to moderate noise levels with loud engine noise. Ear plugs are provided and required when working around loud equipment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Able to stand, stoop, bend, and kneel for prolonged periods of time.
- Able to climb stairs and ladders.
- Able to lift a minimum of 50 pounds above shoulder level without assistance.
- Able to push and pull heavy loads – 50 pound minimum.
- Must pass random drug screening tests.
- High school diploma
- Valid driver’s license
- Proficiency in English Language